Secure shopping guarantee & Warranty

Your account

When you create an account with us, we store your e-mail address and shipping information.
We do not store credit card information.
Your order history is always available when you log in by going to your 'Account' page, which also provides tracking information (if available).
You may request to have your account de-activated by contacting us, however this is generally unnecessary.
 

Shopping

Shopping at ricotta accessory is easy and fun.
As you browse our collections you can add anything you want to your cart with the click of a button and it immediately gets stored for your review when you're ready to checkout.
If you change your mind, you can easily remove or change the quantities of items right on your cart page.
Take your time as you browse the site to experience all it has to offer.
 

Security

We are certified Level 1 PCI DSS compliant, meeting all six categories of PCI standards:
  1. Maintain a secure network
  2. Maintain a vulnerability management program
  3. Regularly monitor and test networks
  4. Protect cardholder data
  5. Implement strong access control measures
  6. Maintain an information security policy

Warranty

We provide a warranty against defects, *manufacturer’s warranty. Made at or around the time that goods are supplied, that if the goods (or part of them) are defective, we will:

  • repair or replace goods (or part of them)
  • resupply (or part of them)
  • provide compensation to the consumer.

We offer a 45 days manufacturers warranty with every piece from the date of purchase.

Warranty does not cover neglect and wear & tear or lost items. 

The warranty is void if an item is bent, engraved, has come in contact with a foreign substance.

Proof of purchase must be retained for warranty to be valid. 

It is at our discretion whether the faulty product will be replaced or repaired.

 

 

 

 

For more information please contact us on online info@ricotta-acc.com.au

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