Frequently Asked Questions

"Shipping times depend on your location, but it usually takes 2~3 business days"
- Australia

Zone 1 - New Zealand 4-6 working days.
Zone 2 - North America, Western Europe, Asia and the Pacific 6-13 working days.
Zone 3 - Rest of the world 10-15 working days.
- Other countries
"Track your item by visiting here"
"Shipping is FREE"
-Australia

"International shipping cost is $18.95 flat"
-Other countries
"Plated products are vulnerable to sweat, water, and moisture. Please avoid exposing them as much as possible.
After wearing the products, wipe them with a dry cloth and store them in a zip-lock bag to avoid air exposure"
"Allergic reactions vary for all individuals.
If you are worried about allergies, please carefully read the product description"
"Please read our refund policy before you request refund.
If you do request a refund, send us your order number, a picture of the product, and the reason of the refund to-
info@ricotta-acc.com.au "
"You can contact us via E-mail at
info@ricotta-acc.com.au
Or you can simply contact us through Facebook messenger or Instagram DM"

Facebook: https://facebook.com/ricottaacc
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